FAQs

1. How do I use the tofu cat litter?

Our tofu cat litter is eco-friendly and easy to use:
    •    Add 5–7 cm of litter into the litter box.
    •    Scoop out clumps daily and flush them down the toilet (if your local regulations allow) or dispose of them in the trash.
    •    Refill as needed to maintain the ideal depth.

2. How do I order custom pet gifts?

Ordering your personalized gift is simple:
    1.    Select the product, complete the purchase.
    2.    Email us at jcgroup.au@gmail.com and upload a clear, high-resolution photo of your pet, add your preferences (e.g., background design).
    3.    We’ll create a one-of-a-kind keepsake just for you!

3. What are your shipping options?

We currently ship within Australia:
    •    Standard Shipping: 3–5 business days.
    •    Free Shipping: For orders over $50.
    •    Tracking details will be provided via email after dispatch.

4. What is your return policy?
    •    Non-Personalized Products: Can be returned within 14 days of delivery if unused and in original condition.
    •    Custom Products: Unfortunately, we cannot accept returns on personalized items unless they arrive damaged or defective.
    •    For all return requests, please email us at jcgroup.au@gmail.com.

5. How do I contact customer support?

If you have any questions or concerns, reach out to us via:
    •    Email: jcgroup.au@gmail.com